Connectivity Troubleshooting
This guide covers some content and instructions on how to troubleshoot the Blue Node connectivity.
When you plug in a sensor to the Blue Node, it will usually auto-configure the telemetry node and the connected device so they are activated on your account in the INCYT app. In rare cases, the Blue Node may not be configured and activated after a sensor has been plugged in. This could happen for the following reasons:
- Poor XR Network coverage in this area
- Faulty Blue Node
The Device Status can be viewed from the Devices tab in the INCYT app. It will show the device type, application it’s connected to, battery life, signal strength, and last transmission time.
Active - Green
The Blue Node is active and configured. The sensor will appear on your INCYT Dashboard and you are ready to start receiving sensor reports and data.
Inactive - Grey
The Blue Node is either not connected to a device or has been configured but is not linked to an application, so it is inactive and not communicating at the moment, thus you won’t receive any reports.
Experiencing Issues - Yellow
If the Blue Node is still yellow after 10-minutes of being connected, this means it is waiting for its first data packet. It indicates that the device configuration has not been completed successfully, or the device has started to experience connectivity issues.
Some issues may include:
- Weak signal strength; the device is active and reporting but it may lose some messages due to its poor network signal.
- Device is offline; the device has stopped reporting, no messages have been received in a while.
Diagnostics
To determine what, if any, issues you are having with your Blue Node. Visit the device tab and select the Blue Node you want to check. You will see the device status at the top of the overview. Investigate this further by clicking the diagnostics tab where you can see several charts displaying data in relation to the device's health.
Resolution Steps
There are several simple steps you can take to reconnect or improve your device’s signal:
- Check if the antenna is firmly attached to the Blue Node.
- Inspect the installation and cables for any visible damage.
- Look for any local obstacles which may interfere with the XR Network broadcast from your INCYT base station, such as buildings or thick foliage. Increase the height of the Blue Node where possible so it is above any obstacles.
- Unplug the sensor from the Blue Node; turn the grey collar anti clockwise to unlock the connector, and pull downwards to disconnect. Wait 10 seconds. Line up the 2 small arrows on the sensor cable and connector, and push the connector on until you hear it click. Repeat this step twice if required, each time waiting for 10 minutes before unplugging again. This will initiate the network registration process again.
- If you have another Blue Node available to you, try connecting it to rule out hardware failures.
How to reboot a Blue Node
If you notice one of your devices has gone offline, it might require a reboot of the attached Blue Node to get it reconnected. Likewise, the Support Team might request you to reboot the node for similar reasons.
If so, just follow these few simple steps.
- Turn the grey collar anti clockwise to unlock the connector, and pull downwards to disconnect
- Wait ten seconds
- Line up the 2 small arrows on the sensor cable and connector, and push the connector on until you hear it click.
How to know whether a Blue Node antenna has been damaged
If your Blue Node antenna has been damaged, you will likely notice your blue node has become inactive. If you have a spare antenna, you can try to swap the damaged one out. Simply unscrew the damaged antenna, and screw the new one in, finger tight.
If you don't have a spare antenna, you could try to swap it with an antenna from another working Node, to confirm the fault.
If you still have issues with your Blue Node, please contact INCYT Support at support@incyt.io or +61 1300 952 091.
How to check if a Blue Node is offline
You can log into your web dashboard or mobile app, and check the particular node on the devices page.
A node that is offline will appear as “Inactive”
A node that is online will appear as “Active”
